Powerful Features for Modern Hotels
Explore all features of TheWaala Hotel PMS including front desk, reservations, billing, housekeeping, POS, reporting, and multi-property management.
Manage Bookings with Precision
From reservation to checkout, handle every guest interaction with an intuitive front desk designed for speed and accuracy.
Reservation Calendar
Visual calendar view for managing bookings with drag-and-drop availability. See your entire property at a glance, color-coded by reservation status for instant clarity.
Real-time Availability
Instant room availability across all channels updated in real time. Prevent overbookings with automatic sync across OTAs, your website, and walk-in reservations.
Walk-in Booking
Quick walk-in guest registration that captures essential details in seconds. Complete the entire booking process from identification to room key in under two minutes.
Guest Profiles
Complete guest history, preferences, and loyalty tracking in one unified profile. Know your returning guests' preferences before they arrive and deliver personalized experiences.
Check-in / Check-out
Streamlined front desk check-in and check-out process. Reduce wait times with pre-registration, digital signatures, and one-click checkout with automatic folio generation.
Room Assignment
Smart room assignment based on availability and guest preferences. Automate upgrades for loyalty members and optimize occupancy with intelligent allocation algorithms.
Room Move / Upgrade
Seamless room changes during guest stay with automatic folio transfer. Handle upgrades, maintenance-related moves, and guest requests without disrupting billing or housekeeping.
Cancellation & No-Show
Flexible cancellation policies and no-show tracking with automated penalty calculations. Define custom rules per rate plan, season, or booking channel with full audit trails.
Crystal-Clear Financial Management
Handle every transaction with confidence. From guest folios to GST-compliant invoicing, manage your hotel's finances with complete accuracy.
Digital Folio
Complete guest folio with all charges consolidated in one place. Room revenue, F&B, extras, and taxes are tracked automatically with real-time running totals and export options.
Multi-Folio Support
Separate folios for room, F&B, and extras to meet corporate billing requirements. Each folio maintains its own payment tracking, making it easy to reconcile departmental revenue.
Split Payments
Split bills between guests or payment methods effortlessly. Handle shared rooms, corporate co-payments, and mixed tender types without manual calculations or reconciliation headaches.
Company & TA Billing
Direct billing to companies and travel agents with pre-configured credit limits and payment terms. Generate consolidated invoices for corporate accounts and track outstanding balances.
GST-Ready Invoices
Compliant invoicing with complete tax breakdowns meeting Indian GST requirements. Auto-calculate CGST, SGST, and IGST with proper HSN codes and generate government-compliant reports.
Payment Tracking
Complete payment history and outstanding tracking across all transactions. Monitor advance deposits, outstanding balances, and refund status with automated reminders for overdue accounts.
Spotless Rooms, Every Time
A complete housekeeping management system that keeps your team organized, your rooms impeccable, and your guests delighted.
Room Status
Real-time room status board with visual indicators for clean, dirty, in-progress, and inspected states. Front desk and housekeeping stay synchronized with instant status updates.
Task Assignment
Assign and track housekeeping tasks by room, priority, and staff member. Automatic task creation on checkout with configurable cleaning checklists and estimated completion times.
Maintenance
Track maintenance requests from report to resolution with priority levels and escalation workflows. Log room-level maintenance history for preventive scheduling and asset management.
Inspector Dashboard
Quality inspector dashboard with photo documentation, scoring, and approval workflows. Ensure consistent standards across all rooms with detailed inspection reports and analytics.
Full-Scale Restaurant & Bar Management
Run your restaurants, bars, room service, and banquet operations from a single integrated POS system connected directly to your PMS.
Restaurant POS
Touch-optimized restaurant POS with menu management, modifier support, and kitchen display integration. Handle dine-in, takeaway, and delivery orders from a single interface.
KOT Management
Digital kitchen order tickets with real-time status tracking from order placed to served. Split KOTs by kitchen station, fire courses, and manage special dietary requirements efficiently.
Table Management
Visual table layout editor with drag-and-drop reservation mapping. Track table status, manage waitlists, and optimize seating with real-time floor plan visibility for your host team.
Room Posting
Post restaurant and bar charges directly to guest room folios with seamless PMS integration. Eliminate manual reconciliation and ensure all F&B charges appear on the guest's checkout bill.
Complete Control Over Your Operations
Enterprise-grade management tools with real-time analytics, multi-property oversight, and granular access controls to keep your data secure and your decisions informed.
Multi-Property
Manage multiple hotel properties from a single centralized dashboard. View cross-property occupancy, revenue, and performance metrics with property-level drill-down capabilities.
Role-Based Access
Granular role-based access control with configurable permissions per module, property, and department. Ensure staff only see what they need with admin, manager, and staff role hierarchies.
Audit Logs
Comprehensive audit trail logging every action across the system. Track who changed what, when, and from where with immutable logs for compliance, dispute resolution, and security reviews.
Reports & Analytics
Powerful reporting engine with 50+ pre-built reports covering occupancy, revenue, housekeeping, and guest analytics. Custom report builder with scheduled email delivery for stakeholders.
Ready to Transform Your Hotel Operations?
Join hundreds of hotels already using TheWaala to streamline operations, boost revenue, and deliver exceptional guest experiences.